Frequently Asked Questions

Monday : 8:00am – 16:30pm

Tuesday : 8:00am – 16.30pm

Wednesday : 8:00am – 16:30pm

Thursday: 8:00am – 16:30pm

Friday : 8:00am – 16:30pm

Saturday – Closed

Sunday – Closed

Bank holidays – Closed

We are based in Dunston, Gateshead just a short drive from the Metrocentre.

Please click here for directions.

 

 

 

Of course! Our trade counter is open to trade and general public. If you have any questions on products please do not hesitate to contact us or call into our trade counter.

Yes, and we are situated very close to the Metrocentre so easy to find and we have plenty of parking.  Drop in or call ahead to make an appointment.

Click here to visit our showroom page.

 

There is a minimum 12 months guarantee on all products.

However, some products carry a longer manufacturers guarantee. For further details please contact a member of our sales team.

Yes, if you are registered disabled, you can claim VAT exemption for most of our products. If you would like further information please contact us on 0191 460 2777 or alternatively follow the link below to visit the gov.uk website.

https://www.gov.uk/financial-help-disabled/vat-relief

Let us know what price you have been given for a specific product and we will do our best to price match it for you. Call us on 0191 460 2777 to speak to a member of our customer care team.

Yes, please complete the “Got a question” section to the right and we will be sure to send one out for you. You can request to receive a copy of our brochure via post or email or both.

Yes, we offer a design and planning service in our local area.  Please call the customer service team for further information or alternatively click here to visit our survey and quotation page.

Yes, subject to the credit evaluation process.  Our customer service team will talk you through the process and send out an application form. Contact us on 0191 460 2777 for more information.

Unfortunately we only offer supply and installation within the North East. We do however offer supply only on all of our products nationwide. Please click here to visit our installations page.

Yes, we offer a free of charge local delivery service and deliver nationally subject to carriage charges. Please contact our customer care team or fill out the “Got a question?” section to the right if you have any queries.

 

England, Wales & Scotland ( Lowlands), carriage depends on what products you buy, for example, quantity, size of product etc. Your carriage charge will calculate on checking out.  However, any orders over £295 including vat will be free of charge. This will automatically be deducted when you come to check out. We aim to dispatch on a next day service if the order is received prior to 12 noon.

Please note – Unfortunately, due to additional delivery costs incurred in certain areas, the free of charge offer on orders over £295 will not apply in the following postcodes:

Northern Ireland:

BT1 -> BT17

Scottish Highlands:

AB30, 33-38, 41-45, 51-56.

DD8 & 9.

FK17-21.

IV1-28, 30-32, 36,40, 52-54 & 63.

KW1-3 & 5-14.

PA21-40 & 50.

Deliveries to the above areas will be subject to 48-72 hour delivery lead times.

If your postal address falls into the ones listed below, please contact our sales team on 0191 460 2777 for an accurate quote on carriage charges and delivery lead times:

Northern Ireland:

BT18

Scottish Islands

Isle of White

Isle of Man

Channel Islands.

 

 

 

When ordering coloured trays, a sample of your desired colour must be provided either by email or brought to our trade counter. The colour you have provided will then be matched to a Ral colour from our chart. This will be confirmed with you prior to ordering. Coloured and stone trays are non returnable so it is important ensure the colour is correct at time of ordering.

Returns are accepted. Please click here to see a copy of our terms and conditions. Our returns policy is detailed in full but if you have any questions please call us on 0191 460 2777 and a member of our customer care team will be happy to assist you.